FAQ - what you are interested in

  • We will always confirm your reservation and tour whether you book online with instant payment or contact us otherwise.
  • Please prepare your identity document - identity card or passport for your journey - you will need it to sign a rental agreement and also to go to neighboring Saxony in Germany.
  • You pay for rentals and tours in advance and we will also ask you, in the case of rentals, for a refundable deposit, which we will release after the rental has ended.
  • If you do not want to make a deposit, you can use damage insurance that covers accidental damage to the rented item and accessories up to 300 €. The loss or theft of the item does not overlap.
  • We accept payment by bank transfer, cash and credit card. Please be patient while returning the deposit to the card. Banks sometimes process this request for up to 10 days.
  • Rentals of bicycles, e-bikes, scooters and via ferrata sets can be found in our shop on Labské nábřeží 33 in Děčín. Here we will be happy to show you the rented equipment in advance and there is also a starting point for most of our tours, except for those on the water. For canoes, rafts and paddleboards, please come to the Camping Decin. Free parking is available at both our locations.
  • Do you want to enjoy your vacation and have your bike brought to the hotel? We will gladly deliver it for 150 CZK per piece up to 25 km from Děčín. We deliver for example to Ostrov, Mezní Louka, Hřensko and Jetrichovice. Over 25 km we count 12 CZK / km.
  • Have you failed to return your bike or ferrata sets in time? Don't worry, you can return them to us the next day and we will charge the rental fee from the deposit. Just call us for this option.
  • Your satisfaction and safety are all about us. Therefore, our equipment comes 100 % from Czech certified manufacturers and we regularly review it. Our instructors are trained and have appropriate certificates to accompany you.
  • Consider well your physical and health options for the use of selected rental equipment and outdoor tour, you are responsible for your decisions.
  • Take the children with you on a trip. We have equipment even for small children and most of our tours are suitable for children from 8 years. If you are unsure about the suitability of the program for families, please contact us.
  • Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
  • Cancellation will be only via email info@active-point.cz accepted.
  • No-shows will be charged the full price.
  • Stay with us longer, you can choose from our multi-day tours, which we organize in cooperation with travel agency Enthusia.
  • You can book rentals or tours through the booking form at www.active-point.cz or email to info@active-point.cz or by phone: +420 724 006 865 or +420 739 561 932
  • The operator of Active Point Děčín is CYKLOPUJCOVNA.COM s.r.o., IČ: 04999312, Labské nábřeží 1716/33, Děčín.
  • Price list in PDF.
  • Complete terms and conditions PDF.